Return Policy
We take pride in offering high-quality products and excellent customer service. Due to the nature of our sex dolls and for hygiene considerations, we must inform you that we enforce a strict “No Returns” policy for all sex dolls listed on our platform.
Please read and understand the terms and conditions of this policy before making a purchase.
Hygiene and Health Issues: Sex dolls are intimate products that come into direct contact with the human body. To ensure the safety and health of all customers, once a product has been opened or used, we do not accept returns. We provide detailed photos and videos before packaging for the customer’s final review before shipment. Each sex doll is manufactured and sealed in perfect condition, and we cannot guarantee the product’s integrity once it leaves the factory.
Product Customization: Many of our sex dolls are customized or personalized according to individual preferences and requirements. Once an order has been processed and production has begun, we will not accept returns.
Discretion and Privacy: Due to the sensitive nature of sex dolls, we prioritize customer privacy. For hygiene and ethical reasons, we do not resell or reuse returned sex dolls. Therefore, we cannot accept returns in order to protect customer privacy.
Damages or Defects: We ensure a thorough quality check of each sex doll before shipment. If the product you received has manufacturing defects or was damaged during shipping, please contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as repair or replacement.
Order Cancellation: If you wish to cancel an order, please contact our customer support team immediately. Order cancellations can only be made before the production process begins.
We understand that purchasing a sex doll is a significant decision, and we strive to provide all the necessary information and support to help you make the right choice. Please feel free to contact us via WhatsApp at +8613825687902. Our team is always available to answer any questions or concerns you may have before making a purchase.
By proceeding with your purchase, you acknowledge and accept the terms of our sex doll return policy. If you do not agree to these terms, we kindly ask you not to complete the purchase. Thank you for your understanding and cooperation.